Difficult Clients - where do we start to REALLY change things?
Category: Customer Service | Price: £30 (£25 exc VAT)
Anne-Marie Svendsen Aylott Cand.Med.Vet, MRCVS, NLP Master Practitioner, Leadership coach and trainer, PurpleCat Coaching Ltd | VRC2023
40 minute video - Certificated at 1 hour of CPD
The foundation of all really good communication is what is known as Emotional Intelligence Skills. These are skills that are rarely taught, yet make all the difference, not just in how we come across to others, but to our own internal peace and happiness.
We will look at the components of these skills and how to get started on the journey. The focus will be the inevitable situation where we have to deal with a difficult client.