Courses
The College of Animal Welfare offers both level 2 and 3 customer service courses accredited by City & Guilds; both of which are available as apprenticeships. All courses are work based, so no attendance at college is required and all students are supported by one of the college’s team of work-based assessors who regularly visit students in their place of work.
VetSkill Level 2 Certificate for Veterinary ReceptionistsIf you are working in a receptionist role in a veterinary environment and are looking to further develop your skills and confidence, this online, distance learning qualification could be for you!Find out moreCustomer Service Specialist (Level 3 Apprenticeship)This apprenticeship will equip you with the knowledge to deal with complex customer complaints or queries.Find out moreCity & Guilds Level 2 Diploma in Customer ServiceThis work-based course is ideal for those working in a role where they have significant contact with customers. You will develop your ability to effectively handle customer enquiries, resolve issues and develop strong customer relationships.Find out moreCity & Guilds Level 3 Diploma in Customer ServiceThis work-based diploma is designed for those who already have solid customer service knowledge, working in a position where they have the ability to influence the quality of customer service delivery in their organisation.Find out moreCustomer Service Practitioner (Level 2 Apprenticeship)This apprenticeship is ideal for those who are new to a role working with customers or those looking to refresh and update their customer service skills. You will learn on-the-job gaining vital practical skills whilst studying your formal apprenticeship qualification; all whilst earning a salary!Find out moreVetSkill Level 2 Award in Information, Advice or GuidanceThis qualification is designed for those who are working or volunteering in a role where they are responsible for providing information, advice or guidance.Find out more