Subject Introduction
The College of Animal Welfare offers both level 2 and 3 customer service courses (City & Guilds accredited and apprenticeships). Our courses are work-based with tutor support, so no attendance at college is required and they can be started at any time!
Subject Overview
Good customer service is the backbone of any business and never has this been more important with the rapid increase in online communities and reviews. Customers nowadays expect and demand first-class service; without this they are likely to take their custom elsewhere.
For those working in the animal care and veterinary industry it can be a tough job as client emotions run high. The rising costs of living, coupled with the increases in vet bills, are adding to this by putting extra stress on pet owners; and usually this frustration is received by the reception team. As such, it is important to understand how to deal with difficult situations and how to help prevent them in the first place, to make sure that clients get consistent messaging but also to protect your own wellbeing.
When customer service standards are high it provides huge reassurance to clients that their animals will be provided with the very best of care, ensuring they return time and time again and recommend your organisation to others.
Why choose to study at The College of Animal Welfare?
- Regulated and respected
Our leadership and management qualifications are Ofqual regulated and our college has been rated as a Good provider by Ofsted (July 2022). In addition, our Matrix accreditation underscores our commitment to delivering first quality information, advice and guidance to ensure that you choose the course that is right for you and your future ambitions. - Increase your job prospects
Job prospects on completion of a customer service qualification are excellent. Employers understand the value of work-based training and apprenticeships; recognising the extensive practical experience in the workplace you will have gained alongside the qualification.
- Experienced and supportive tutors
We are proud of the fact that our tutors and assessors have significant industry experience and knowledge. We want to ensure that you gain, not only a customer service qualification, but develop the skills and confidence to succeed in the workplace.
Course Options
Career Opportunities
Completing a nationally recognised qualification in customer service will increase your confidence in dealing with and communicating with all types of clients. Customer service jobs are available across all types of organisations so job opportunities are vast.
Once qualified, you may wish to look at other related qualifications such as our leadership and management courses accredited by the ILM. These qualifications could further prepare you for a more senior role such as customer service manager.
