Veterinary Receptionist Apprentice
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Learn and contribute to Hospital service standards, via excellent customer service and reliable administration support, working alongside our experienced veterinary reception team. You will undertake Veterinary Receptionist training to achieve a Customer Service Practitioner Apprenticeship and the VetSkill Certificate for Veterinary Receptionists.
What you will do in your working day
- Building client rapport through proactive customer service
- Promoting growth of hospital business
- Providing resolution of queries and complaints
- Making responsible product recommendations in line with patient wellness protocols
- Account management
- Diary management, medication collections, client reminders, and insurance payment processing
- Ensuring a positive client experience by maintaining waiting room cleanliness, hygiene, and staff presentation
The apprentice position will be primarily located at the RVC's Camden Campus in London.